Rynox Customer Support > Online Purchases > Product Return Request

Scroll down to see the Refund Request" form after reading the terms & conditions.

Products purchased from rynoxgear.com: You can initiate a Product Return Request within 7 calendar days of the delivery of the product. A valid return request can be successfully initiated only by filling in and submitting the "Product Return Request" form on rynoxgear.com. Product return requests received after 7 days of the delivery of the product will be automatically rejected. Scroll down to know the returns process for products purchased from rynoxgear.com in detail.
Products purchased from a Rynox Exclusive Store: You must initiate the return in person at the same Rynox Exclusive Store from where you originally purchased the product, within 7 days of purchase. No cash refund will be issued for products purchased from a Rynox Exclusive Store. Approved returns are settled by way of a Store Credit Code, which may be redeemed immediately against another in-stock product, or at any time within 6 months from the date of issue, at the same Rynox Exclusive Store.
Products purchased from a Rynox Authorised Dealership: are subject to the independent product returns policy of that particular dealership. We request you to confirm the policies of a particular dealership before purchase.
Products purchased from a Rynox Authorised Online Reseller or from an online marketplace (for example, Amazon): Are subject to the product returns policy of that particular online reseller or marketplace. We request you to confirm the policies of a particular online reseller or marketplace before placing the order.
Products purchased from an OEM Brand Partner: Are subject to the product returns policy of that particular OEM brand. We request you to confirm the policies of a particular OEM brand before placing the order.

Please Note

Some products in our line-up are not eligible for return. Non-returnable products are identified as such on the product page on rynoxgear.com and on the product packaging.
This policy covers returns only. Manufacturing defects are covered separately under our Warranty Policy.

Returns Process for Products Purchased from rynoxgear.com

You can initiate a product return request within 7 calendar days of the delivery of the product. A valid return request can be successfully initiated only by filling in and submitting the "Product Return Request" form on rynoxgear.com. Return requests received after 7 days of the delivery of the product will be automatically rejected.
We request you ship your product back to us only after receiving a categorical email confirmation from us. Once you receive this confirmation, you are required to ship the product back to us on the address that we will provide. The cost of returning the goods will be borne by the customer. Rynox will not be responsible for any damage, delay or loss of the product in transit from your address to our central warehousing facility.
For the product to be eligible for a return, it needs to be in an unused, factory mint condition, with all the tags, labels, packaging and parts attached and intact. Approval of the return is subject to physical verification of the product by our quality control team, stationed at our central warehousing facility.
We retain the right to accept or reject the return request based on the result of the physical verification. If the product passes the physical verification, we will approve the request and confirm the same with you via email. If the product fails the physical verification, and is not found to be in unused, factory mint condition, with all the tags, labels, packaging and parts attached and intact, the return request will be rejected and the same product will be shipped back to the address originally mentioned in the order.
If the product passes the physical verification, you can choose between a Store Credit or a Cash Refund. A Store Credit is valid for 6 months from the date of issue and can be redeemed against any in-stock product on rynoxgear.com or at any Rynox Exclusive Store — including a different size or colour of the product you returned.
If you choose Cash Refund, the refund will be initiated to your source account after deducting 2% of the MRP of the product being returned as Payment Gateway Fees. Once the refund is initiated, we will share the transaction acknowledgement with you via email. It may take 5–7 working days for the amount to reflect in your account. After the refund has been initiated, we request you to follow up with your bank in case of any delays.